At Homeless Connect, we welcome all feedback. It helps us to improve our services and ensure concerns are handles fairly, confidentially and quickly.
How to contact us
- Online Form: Submit via our website
- Email: feedback@homelessconnect.org
- Phone: 028 90245640
What Happens Next
- Initial Review
A senior manager will review your feedback.
- Minor issues go to the relevant manager for a quick resolution.
- You’ll be contacted within 5 working days.
- If unresolved, the matter is escalated for formal investigation.
- Formal Investigation
A senior manager will carry out an impartial investigation.
- You’ll receive an acknowledgement within 5 working days.
- A written response will be provided within 15 working days – or we’ll update you if more time is needed).
- We will explain what we found, the actions taken and any improvements.
- Appeals
If you’re not satisfied, you can appeal in writing within 10 working days.
- Appeals are reviewed by the CEO, or the Chairperson if required.
- A final decision will be issued within 15 working days.
- If still dissatisfied, you may escalate to an external regulatory body.
