Members Directory

• 47 Bed Hostel for single males
• Each resident is assigned a key worker
• Provision of Resettlement Programme
• Provision of Tenancy Support
• Some staff are trained in Addiction and Mental Health
• Well established links with External Stake Holders

Roseville House Family Centre

Accommodation at Roseville House comprises of 24 self-contained apartments, supported by a Floating Support Service.

• 8 three bedroom 5 person apartments
• 16 two bedroom 3 person apartments

Two apartments have been designed to full wheelchair mobility standard for those with disabilities.All apartments are fully furnished. Kitchens have all appliances and equipment needed to prepare meals and bedrooms are provided with full bed linen for comfort and convenience.

Our ultimate aim is to ensure that service users obtain a permanent home as soon as possible.A Floating Support Officer is assigned to each family and they carry out with the service user an assessment of their support needs and formulate an action plan to meet these needs. The floating support staff will support and advise and will sign-post to other professional agencies if and when required. The assessment is flexible and will allow for regular periods of review of needs and actions as required.

We aim to provide support through regular contact, encourage independence and support families to be ready for when they move to their new home in the community.

Moyard House Family Centre

Moyard House consists of 17 self-contained apartments and is utilised as temporary accommodation provision for families with dependent children who are experiencing homelessness, supported by a Floating Support Service.

The accommodation comprises of:

• 5 three bedroom, Five person apartments
• 11 two bedroom, Three person apartments
• 1 four bedroom, Eight person

Our ultimate aim is to ensure that our residents obtain a permanent home as soon as possible.A Floating Support Officer is assigned to each family and they carry out an assessment of the service users’ support needs and deliver with them a person-centred support plan personalised to their families’ needs. Their Floating Support Officer will support and advise them and will sign-post them to other professional agencies if and when required. The assessment is flexible and will allow for regular periods of review of the residents’ needs and actions as required.

We aim to provide support, through regular contact, encourage independence and support families to be ready for when they move to their new home in the community.

Floating Support Service

Ark Housing Association provides a Floating Support Service to families who are homeless orat risk of homelessness due to housing related issues. The Floating Support Officer will support service users to obtain and sustain accommodation within the community in the longterm.This is achieved by offering structured support packages tailored to meet individual need by specially trained floating support staff.Staff support service users to complete a flexible and personalised needs assessment/support plan, to identify personal goals and take the steps needed to become more independent. Our support is tailored to each service users’ individual needs and can include telephone support and one-to-one support sessions in the home or local community.

Support provided can include:

• Securing and maintaining a tenancy
• Transitioning to a new tenancy
• Moving on from supported accommodation
• Finding suitable accommodation
• Applying for accommodation via social or private landlords
• Understanding the terms of your tenancy–rights and responsibilities in partnership with your landlord
• Support to maintain personal safety; and the safety / security of dwelling
• Support in setting up and maintaining home or tenancy
• Support in managing finances and benefits
• Signposting and accessing other support services
• Support into education, employment, or training
• Developing domestic/daily living skills
• Developing social skills
• Support in establishing social contacts and activities within the community to tackle social isolation

Accommodation for 58 single men and one disabled occupancy space suitable for service users with wheelchair needs ;support provision to service users; Keys to Life engagement programme.

We provide an independent advocacy service on behalf of the Health and Social Care Board (HSCB), supporting children and young people on a range of issues related to their care, including housing. Our participation activities provide space and support for young people to come together to explore their care identity and the issues impacting on them, forming a collective voice to create change in policy and practice across the region.

Our Vision

Our vision is a world where people affected by mental health issues receive the support they need to lead a fulfilling life through recovery and discovery.

We provide quality services, including housing, community support and day services, criminal justice services, working with young people leaving custody, early intervention support for families and children, as well as support for carers and families. MindWise also provide mental health training to employers to create mentally healthy workplaces across Northern Ireland.

Accommodation – Refuge is emergency accommodation which is available to women and their children experiencing violence in their own homes

Support in the Community – Practical and emotional support is provided to women and children affected by domestic and sexual violence who choose to remain at home or in a community setting through a floating support service. see

The main areas of focus include: Domestic and Sexual Violence Education; Safety Planning; Housing Support; Money Management; Advocacy; Specialist Services; Support Networks; Court Support.

Group Support Courses and Programmes – Journey to Freedom; You, Me and Mum; My Life, My choices

Preventative Educative work – Educative programmes in Post Primary Schools.

Training – Awareness Raising Sessions in schools, businesses, agencies, organisations and community groups. Social Guardian training for teachers in Primary Schools.

One Off Appointments and Phone Support – one off support for women.

Our Vision

Various Services under the following: Youth Work/ Community Engagement/ Healthy Living

Housing Support Service – a Floating Support Service supporting 18-65 year olds with housing needs across Ards and North Down.

Floating Support Hub – a project that involves 6 floating support providers working in partnership to better meet the needs of service users in Ards and North Down

Community Support – practical and emotional support to victims and survivors of domestic and sexual abuse in the Derry/Londonderry, Strabane and Limavady areas. Confidential support sessions that can take place by phone, Zoom or in person (with safety measures in place). The support is centred around domestic abuse; children; finances; legal: housing; physical health; emotional and mental health; self-care; community networks; employment. There is a rapid response for high-risk/MARAC cases, with crisis support and safety planning.

Accommodation – safe supported accommodation in independent units for women and children who have been made homeless or are at risk of homelessness due to domestic violence. The support is on the same basis as Community Support, with special emphasis on housing and safety.

Court Support – support for women who have to attend court on a range of civil matters is available free of charge. Staff and/or trained volunteers will accompany the women to court, wait with her in a private Women’s Aid room in the courthouse and liaise with solicitors on her behalf if needed.

Group Work – All Support staff are trained to deliver the Foyle Women’s Aid ‘Journey to Freedom’ programme with clients, either by Zoom or face to face (when it is safe to do so). There are several programmes running at the same time as the demand for the programme is high and the feedback positive among women, who gain an insight into domestic violence and its impact on them personally. Follow-on programmes on self-esteem and healthy relationships are also available.

Older Women’s Project (‘Free As Bees’) – tailored support group for our older clients, including activities and talks to combat isolation and other issues affecting women who are in the 50+ age groups.

POD15 Children & Young People’s Centre – provides an inclusive, safe and caring environment for children and young people. The Centre aims to raise self-esteem in children, young people and carers; build confidence; promote healthier life choices; create awareness; support children, young people and carers to build skills and knowledge; encourage goal setting; and offer a safe space.

Services provided at POD15:

• Sweet Peas Creche
• Family support
• Learning
• Summer Scheme

TEENLINK– aimed at empowering young people, aged 11to 16, who have been affected by domestic and sexual violence. We do this by equipping young people with the skills to better protect themselves by helping to promote healthier lifestyle choices, develop positive communication skills, reducing feelings of isolation and increasing self-esteem. Teenlink Services: one-to-one support; group work sessions; weekly youth group; Summer scheme; residentials.

Referrals to all our services can be made through our central referrals system, which can be accessed by phoning (+44) (0) 28 71 416 800. Referrals can be made by the woman herself or through a third-party agency with her consent.

Extern is the leading social justice charity operating across the island of Ireland. Operating for 40 years, every day Extern works alongside children, young people, and families, to empower positive change and support family unity. We also support people who are homeless or facing homelessness, refugees, the Traveller community, people living with an offending past, those living with the impact of suicide and those dealing with mental health and drug and alcohol issues, to change their lives.

As a charity, we strive for an inclusive and fair society; keeping children and their families together where possible; reducing offending and the impact of offending on victims and the community; that people have somewhere to live and that the people we work with are better equipped to live and make a contribution to their community. We are also the leading provider of placements for social work students in the voluntary sector. Last year Extern supported over 25,000 people across the island of Ireland who were in need of support.

Training services:

1. Community Development and Health
2. The Social Determinants of Health
3. Health Inequalities
4. Health Literacy
5. Community Health Champions
6. Group Work Skills
7. Community Co-Production for Improved Health and Wellbeing
8. Community Development Values into Practice
9. Asset Mapping